Stutzmans Guitar Center | Vintage Guitars, Used Guitars, New Guitars & Hard To Find Guitars For Sale!
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585.352.3225
Wednesday-Friday 11:00am-8:00pm Saturday 10:00am-4:00pm
4405 West Ridge Rd, Rochester, NY 14626

 

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RETURN POLICY AND ORDERING INFORMATION
Purchase and Return Policy

All instruments / merchandise is shipped with a 24 hour approval period. If you are not completely satisfied, call us immediately to let us know the item will be returned.

You will be issued a Return Authorization Number. You will also be given appropriate information to expedite your return.

Returns must be shipped within 2 to 4 days of your approval period.

The buyer is responsible for All Shipping Charges. Shipping charges are non-refundable.

Returns should be shipped using the same carrier or a comparable service, and must be insured.

All merchandise must be returned in its original condition.

Refunds will be processed after the item has arrived and been inspected
.

Ordering Information:
 
Contact us to confirm instrument availability

You may call for an “in hand” detailed description of any instruments including action, playability, specific cosmetic wear and any previous repairs.

Payments can be made by credit card (Visa or Mastercard), by phone ONLY. Do NOT email your credit card information. Personal checks and money orders are also excepted.

We will put a temporary hold on an item until payment is received (5 day maximum). No merchandise will be shipped until payments are received. If you are paying with a personal check your items will not be shipped until the check clears (10-14 days).



Store Hours:
Monday-Friday 11:00am-8:00pm
Saturday 10:00am-4:00pm
Closed Sundays




 
                         
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